Recently I have had a series of conversations with managers in colleges about the challenges of using email effectively as a communication tool. In each setting, the very mention of the word email provoked rolling of eyes and gestures of exasperation. People mentioned:
The saturation issue – so many emails flying around each day that it is too easy to lag behind and miss key information. The scourge of “reply all” was highlighted here.
Increasing use of out of work hours communication on non-urgent topics, leading to people feeling pressured to respond and to monitor email in their personal…
Continue reading at: