Ask Uncle Colin: Am I working too hard? | Colin

Ask Uncle Colin is a chance to ask your burning, possibly embarrassing, maths questions — and to show off your skills at coming up with clever acronyms. Send your questions to and Uncle Colin will do what he can.

Dear Uncle Colin,

I work in a call centre, which is run by the numbers. Every employee has to stay above a certain conversion rate, calculated as the number of successful deals resulting from their calls, divided by the number of times they have a call that doesn’t go to voicemail.

My conversion rate isn’t all that good, even though I make more…

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